Returns & Exchanges
At Jill, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return window for all items in original condition. If your order isn't perfect, our streamlined process ensures a quick resolution for a refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging and attach the prepaid shipping label provided via email.
Drop Off Your Return
Hand your package to the designated carrier or drop it off at any authorized shipping location within 7 days of generating your label.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing